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Before You Post A HijackThis Log Read And Do This

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Use at your own risk: The HotFix forum, does not take responsibility for any outcome of following these directions. Every computer is different, so we cannot guarante the outcome. If you are apprehensive, please post a log from HijackThis in the designated forum and let us take a look and guide you to a clean system.

For Windows 2000 and XP Versions

This is what we suggest you do before posting your HijackThis log.

First make sure you've registered so you will be able to post the results.

Please register HERE

Please do not delete anything unless instructed to.

Do not use Ad-aware if you have McAfee's VirusScan and AntiSpyware

Please make SURE you have the up-to-date versions of Spybot V 1.4 and Ad-aware SE Build 1.06 and run per instructions.

Download Spybot , install and update. Then download Ad-aware , install, and update.

Spybot:

Install the program and launch it.

Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D

Click the button to "Search for Updates" and download and install the Updates.

Next click the button "Check for Problems"

When Spybot is complete, it will be showing "RED" entries "BLACK" entries and "GREEN" entries in the window

Put a check mark beside the RED (RED) entries ONLY.

Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:

Install the program and launch it.

1. Launch Ad-Aware SE and run the WebUpdate feature. (Click on the Globe icon > Click connect > Click OK > Click Finish.)

2. Set up the Configurations as follows:

-- Click the Gear wheel at the top of the Ad-Aware window

-- Click General > Safety & Settings: Check (Green) all three.

-- Click Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".

3. Click "Proceed"

4. Click "Scan Now"

5. Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.

6. Select "Search for low-risk threats"

7. Run the scanner using the Full Scan (Perform full system scan) mode.

8. When the scan has completed, select Next.

9. In the Scanning Results window, select the "Scan Summary" tab.

10. Check the box next to each "target family" you wish to remove.

11. Click next > Click OK.

Next:

Please download the trial version of ewido anti-malware 3.5 HERE:

Install it, and update the definitions to the newest files. Do NOT run a scan yet.

Next, please reboot your computer in Safe Mode by doing the following:

1) Restart your computer

2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.

3) Instead of Windows loading as normal, a menu should appear

4) Select the first option, to run Windows in Safe Mode.

Then please run Ewido, click on the Scanner run a full scan and let it clean everything it finds. Save the logfile from the scan.

Restart your computer in normal mode.

Please do not post your logs in someone else's thread. Start a new thread by clicking on New Topic

The "Topic Title" should contain the name of the infection that you are having a problem with

Please post the contents of Ewido scan. and a new HiJackThis log.

Tell us if you're having any problems, and please be specific. Let us know what you've already done to fix it.

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Use at your own risk: The HotFix forum, does not take responsibility for any outcome of following these directions. Every computer is different, so we cannot guarante the outcome. If you are apprehensive, please post a log from HijackThis in the designated forum and let us take a look and guide you to a clean system.

For Windows 2000 and XP Versions

This is what we suggest you do before posting your HijackThis log.

First make sure you've registered so you will be able to post the results.

Please register HERE

Please do not delete anything unless instructed to.

Do not use Ad-aware if you have McAfee's VirusScan and AntiSpyware

Please make SURE you have the up-to-date versions of Spybot V 1.4 and Ad-aware SE Build 1.06 and run per instructions.

Download Spybot , install and update. Then download Ad-aware , install, and update.

Spybot:

Install the program and launch it.

Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D

Click the button to "Search for Updates" and download and install the Updates.

Next click the button "Check for Problems"

When Spybot is complete, it will be showing "RED" entries "BLACK" entries and "GREEN" entries in the window

Put a check mark beside the RED (RED) entries ONLY.

Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:

Install the program and launch it.

1. Launch Ad-Aware SE and run the WebUpdate feature. (Click on the Globe icon > Click connect > Click OK > Click Finish.)

2. Set up the Configurations as follows:

-- Click the Gear wheel at the top of the Ad-Aware window

-- Click General > Safety & Settings: Check (Green) all three.

-- Click Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".

3. Click "Proceed"

4. Click "Scan Now"

5. Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.

6. Select "Search for low-risk threats"

7. Run the scanner using the Full Scan (Perform full system scan) mode.

8. When the scan has completed, select Next.

9. In the Scanning Results window, select the "Scan Summary" tab.

10. Check the box next to each "target family" you wish to remove.

11. Click next > Click OK.

Next:

Go here and run the online scan, allow it to delete whatever is found:

Panda ActiveScan

Once you are on the Panda site click the Scan your PC button

[*]A new window will open...click the Check Now button

[*]Enter your Country

[*]Enter your State/Province

[*]Enter your e-mail address and click send

[*]Select either Home User or Company

[*]Click the big Scan Now button

[*]If it wants to install an ActiveX component allow it

[*]It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)

[*]When download is complete, click on Local Disks to start the scan

[*]When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.

Note any thing that can't be fixed

Restart your computer in normal mode.

Please do not post your logs in someone else's thread. Start a new thread by clicking on New Topic

The "Topic Title" should contain the name of the infection that you are having a problem with

Please post the contents of Panda scan and a new HiJackThis log .

Tell us if you're having any problems, and please be specific. Let us know what you've already done to fix it.

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